Collapsed tubes

photo credit: phrenologist
20/05/10 Update:
Seems like semi-amusing emails do work, as I received a call from a lovely, well-informed lady from iinet named Shelley, who put all my fears to rest by assuring me that I could still get ADSL1 with iinet. Huzzah! I’m pretty glad that my message got through to someone with a sense of humour. Thank you Shelly and thank you iinet. (:
My
self imposed exile from the Internet has now become one of technical fault. After the usual three weeks of waiting while iinet did their thing, connecting the phone line and giving the mandatory 10-20 working days while we connect the tubes, etc. I received a phone call yesterday that informed me that they cannot provide me with a service. Apparently our house has a fibre-optic connection only, not the copper line that most houses do, and that services such as iinet rely on to piggyback. I was informed at the time that I will basically only be able to go with Telstra at this stage (yay), and in response, emailed this message through to the sales team:
Dear iinet,My name is Phillip and until recently I was a customer of yours under the username ‘[REDACTED]‘. This afternoon I received the disastrous news that the house that I have moved into does not have a copper cable, rather a fibre optic one, and therefore you guys would be unable to continue providing me with an internet service.
This made me pretty damn sad, as I think you are a great ISP. I’ve really enjoyed getting emails seemingly every single month informing me that my download limit has been upgraded. That’s a totally swell thing for you lot to do! I’ve also enjoyed my girlfriend’s stories regarding the epic office parties you have in your Subiaco, Perth office, and how you’d always run over the road to buy an ice-cream from her at her place of work (Baskin Robbins). And an ISP that likes beer and ice-cream is an ISP that I can do business with! So when I learned that I couldn’t continue to enjoy the benefits of your random charity I was bummed, to say the least.
Nonetheless, I picked myself off the floor and managed to wipe away the tears for long enough to type in a query into the Whirlpool.net.au forums, searching to see what the options were for houses like mine with only fibre optics to offer. Turns out that there is really only one alternative, and if you’ll excuse my language for just a second here, it’s gosh-darned Telstra.
I don’t want to go with Telstra. I would rather slit my wrists with a spoon than go with Telstra (an action which, incidentally, would likely take less time than downloading an email with their terrible service). So I turn back to you, my dear, darling iinet and ask–no, plead!–that you advise me on any way out of this predicament. My number should still be in your system, or feel free to email me. Save me from the dreaded T-monster.
Sincerely,
Phillip.
I’m aware that this will likely have no effect at all on the company’s ability to provide me with a service, but I figure it’s worth a try, and if it gives someone a chuckle then hey, no harm done.
Alright, back to work.

